Balancing Tech and Warmth: Redefining Hospitality in the Digital Era

30 January 202413:20 - 13:50 (CET)Revenue/Technology Stream


With guests demanding a personalised experience, humanisation of Hotel Technology might become the New Thing.

In this workshop we will touch topics such as:

  • Enhancing the Guest Journey and Guest Satisfaction
  • Upselling at the Right Time with the Right Product to the Right Person
  • The Human Touch Approach using Technology


Preslava Ilieva

Business Development Associate - Clock PMS+