For years, hoteliers have been challenged by unpredictable economic forces, inexplicable trends and at-times chaotic world events. Amongst it all, revenue managers have been on the front line, trying to minimise losses and improve forecast accuracy. Despite great advances in automated decision-making systems during the past two decades, a lack of trust in technology has...

Despite the consequences the pandemic has had on the business travel sector, business travellers still remain one of the most lucrative segments. The size of the global business travel market is expected to add up to over $2 trillion by 2028. What’s more, Deloitte predicts that business travel spending will reach 80% of 2019’s levels...