Leaders Panel / Converting the Customer

31 January 202310:40 - 11:10London


Commercial leaders debate the role of revenue management in supporting increased revenue across the customer journey. With changes in guest sentiment and decision making processes, improved automation across the reservations function, and increased pressure on the commercial function to drive bottom line profit, where does revenue management influence each customer touchpoint and engage all the moving parts of the operation in optimising revenues by offering the customer what they want, when they want it.


Neil Braude

Chief Operating Officer - The Imperial London Hotels

Seán Worker

Founder & CEO – T5 Strategies Advisory Services